The computer will reboot to a menu with options to choose from, use the F4 key to pick enable safe mode, and from there it will boot. Go to troubleshoot, then advanced, then startup and click restart. If so, when you go to restart the computer, press and hold shift then click restart and it should load into a menu with a bunch of options to choose. If you're using windows 10, this will most likely be the case. One thing to keep in mind is that on certain operating systems, DDU will not open in anything other than safe mode. If Nvidia recommended it to you, then I commend that customer service rep for actually getting something right, because DDU is kick ass and really easy to use. I have used it for years and it always works. This being an independently made piece of software on a cheap website makes it look sketchy as fuck, but it's actually the easiest and best software to use for completely removing old graphics and video drivers. The piece of software they want you to download is DDU or Display Driver Uninstaller. I need some advice on what to do, and if anyone has used wagnardsoft i would like to hear about your experiences. The website seems untrustworthy, and i found an ad on the website offering the same thing, hoping you would click on it by mistake. the customer service said that that will uninstall any leftovers from all drivers on the computer. I called again and they told me to use the on board graphics to uninstall any current drivers with. I tried but the screen continued to open to black. I called nvidia customer service and they told me to reinstall the 740 and the driver for it. I thought it might be a power supply issue but talking with the people at microcenter it seemed that that my power supply should be enough for the current card. The card worked well for awhile but after the first day i was having problems with the screen going black and eventually the computer began to turn on to black. I installed the recommended driver from the GeForce website. I recently replaced the Nvidia 740 graphics card in my pre made computer with a 1050 Ti.
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